Terms and Conditions

1. BY CLICKING THE ORDER BUTTON, YOU ARE OFFERING TO BUY THE ITEM(S) AT THE PRICE STATED, SUBJECT TO OUR TERMS & CONDITIONS, A BINDING CONTRACT IS ONLY FORMED WHEN YOU RECEIVE CONFIRMATION THAT YOUR ORDER HAS BEEN ACCEPTED.

2. DELIVERY
WE AIM TO DELIVER BY RETURN, BUT DELIVERY TIME MAY BE LENGTHENED DUE TO CIRCUMSTANCES BEYOND OUR CONTROL. PLEASE NOTE ALL ORDERS ARE COLLECTED BY ROYAL MAIL OR COURIER THE FOLLOWING MORNING OF ORDER.

3. YOU WILL ONLY OWN THE ITEM(S) ONCE WE HAVE RECEIVED PAYMENT IN FULL FOR ALL ITEMS ORDERED.

4. RETURNS POLICY
We will always refund or replace any faulty item free of charge. Please phone or email us if you have something faulty. You will need to inform us and return the item within 14 days of purchase you will need a returns authorization code to do this. It is important for us to see any faulty goods in order to rectify any production problems that may have occurred and to ensure it doesn’t happen again. If you are unhappy for any other reason we guarantee to exchange or refund (not incl P&P). You will need to inform us within 14 days. If you need to return goods then we recommend that you send them recorded delivery as proof of postage. If it is lost in the post the post office will give you a claim form. Any goods must be returned unused and in their original packaging. We will only refund the purchase price to the same credit/debit card the goods were bought with. Return goods to Returns Dept. Expressions Engravers Ltd., 5, Castle Meadow, Downton, Salisbury, Wiltshire. SP5 3JY.

5. ENGRAVED ITEMS.
THE MONEY BACK/REPLACEMENT DOES NOT APPLY TO ENGRAVED ITEMS, UNLESS WE HAVE ENGRAVED IT INCORRECTLY & THE FAULT IS OURS, WE WILL CHECK WITH THE ORIGINAL ORDER & IF YOU HAVE MISSPELT THE WORDING, DATES ETC. WE WILL NOT BE HELD RESPONSIBLE, BUT SHOULD THE ITEM BE FAULTY YOUR STATUTORY RIGHTS ARE NOT AFFECTED.

6. IMAGES DISPLAYED MAY NOT BE ACTUAL SIZE & THE COLOUR OF THE ITEM SHOWN ON SCREEN WILL VARY FROM SCREEN TO SCREEN DEPENDING ON YOUR COMPUTER SET UP.

7. ALL ENGRAVING IS DONE IN BLOCK CAPITALS AS THESE IS MUCH CLEARER WERE MORE LINES ARE AVAILABLE THAN NEEDED ENGRAVING WILL AUTOMATICALLY BE CENTERED.

8. WE RESERVE THE RIGHT TO AMEND OR ABBREVIATE ANY WORDING WE FEEL WILL LOOK BETTER ON YOUR TAG. IE; ROAD changed to RD

9. ALTHOUGH SOME TAGS CAN HAVE MORE THAN 1 LINE OF TEXT, IF YOU ONLY FILL IN 1 OR 2 LINES OF TEXT THIS WILL BE CENTRED

10. 1 LOYALTY POINT WILL BE AWARDED FOR EVERY POUND SPENT. THESE CAN BE REDEEMED FOR GOODS AFTER 50 POINTS HAVE BEEN COLLECTED. ANY REFUNDS WILL HAVE POINTS RECLAIMED.